Ham Removals Accessibility Statement
Ham Removals is committed to providing an accessible online experience for all customers, including disabled and older users in the Ham area and surrounding communities. We are continually working to improve the usability of our website and digital services so that more people can plan and manage their removals with confidence and independence.
Our Accessibility Commitment
We aim to meet the Web Content Accessibility Guidelines version 2.1, Level AA. These guidelines provide a framework for designing content that is perceivable, operable, understandable, and robust for the widest possible audience. Our ongoing goal is to align our website and core customer journeys with these standards while keeping our removals information clear and straightforward.
Accessible Experience for Ham Removals Customers
We understand that customers in the Ham Removals service area have a wide range of access needs. Whether you are booking a local move, arranging packing support, or checking availability, we want our digital experience to support you. We regularly review key pages and user journeys, such as requesting a quote or learning about our services, to identify accessibility barriers and make improvements.
Screen Reader Support
Our website is designed to work with popular screen-reading technologies. We aim to use clear headings, structured content, and descriptive text so that visitors using screen readers can understand our pages in a logical order. Images that communicate important information are given alternative text where possible, and we avoid relying solely on colour or images to convey meaning about our removals services, pricing, or service options.
Keyboard Navigation
We recognise that many people navigate websites using a keyboard rather than a mouse or touch screen. Our intention is for all interactive elements needed to use Ham Removals online services to be reachable and operable via keyboard. This includes menus, forms, buttons, and any on-page controls used to request quotes or send us information. We aim for a clear visual focus indicator so that you can see where you are on the page while tabbing.
Readable Content and Clear Layout
We strive to present information about Ham Removals in a way that is straightforward and easy to follow. We aim to use plain language, avoid unnecessary jargon, and keep sentences concise. Headings and subheadings are used to group related content so that customers can quickly find details about local removals, packing, storage, or special requirements. We also aim to maintain sufficient colour contrast between text and background to support customers with low vision.
Compatibility and Technical Approach
The Ham Removals website is designed to work with modern browsers and operating systems on desktop, laptop, tablet, and mobile devices. We aim to build and update our site using semantic HTML and responsive design so that content can be resized and reflowed where possible without loss of information or functionality. While we cannot guarantee perfect compatibility with every combination of device and assistive technology, accessibility is a key consideration when we make technical changes.
Ongoing Improvements
Accessibility is an ongoing process for Ham Removals. We periodically review pages, run checks against WCAG 2.1 AA success criteria, and seek to address issues that may affect customers in the Ham Removals area and beyond. When new features or content are added, we work to ensure that they follow the same accessibility principles as the rest of the site.
Contact for Accessibility Requests
If you experience any difficulty using the Ham Removals website, or if you need information about our services in an alternative format, we want to hear from you. You can contact us through our usual customer contact channels and explain the accessibility barrier you encountered or the type of adjustment you require. Examples of adjustments may include providing information in large print, giving written details verbally over the phone, or helping you complete an online form.
When you contact us about an accessibility issue, please provide as much detail as you can, such as the page you were using, what you were trying to do, and the assistive technology or device you were using. This information helps us investigate the problem and improve the experience for you and other customers.
Feedback and Future Development
Your feedback is important in helping us make the Ham Removals website more accessible. We review feedback regularly and use it to prioritise future improvements. As digital standards and accessibility best practice evolve, we will continue to update our site to support inclusive and accessible moving services for everyone in the Ham Removals area.
