Ham Removals Service Terms and Conditions
These Terms and Conditions set out the basis on which Ham Removals provides removal, delivery, packing, storage coordination and related services. By making a booking or allowing our team to commence work, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings shown below.
Agreement means the contract between you and Ham Removals incorporating these Terms and Conditions and any written quotation or confirmation we issue.
Services means any removal, delivery, packing, loading, unloading, transportation, handling, clearance or related services provided by Ham Removals.
Goods means the items, furniture, personal belongings or other property that you ask us to handle or transport.
We, us, our means Ham Removals.
You, your means the customer who requests our Services and any person acting with that customer’s authority.
2. Scope of Services
We provide domestic and commercial removal and delivery services, including local moves, longer distance moves within the United Kingdom, and associated packing and clearance work. The precise scope of the Services will be set out in our quotation and booking confirmation. We are not obliged to perform any work that falls outside the confirmed scope, but may agree to additional work subject to availability and additional charges.
3. Quotations
All quotations are based on the information you supply about the location, access, volume and nature of the Goods, any special handling requirements, and the distance and time involved. Quotations are normally provided as a fixed price or hourly rate, as specified in the quotation document.
Our quotation is valid for a limited period as stated on the quotation. If no period is stated, it will be valid for 30 days from the date of issue. We reserve the right to amend or withdraw a quotation if your requirements change, if the information supplied was incomplete or inaccurate, or if circumstances beyond our control materially affect the cost of providing the Services.
4. Booking Process
Your booking is only confirmed when you have accepted our quotation in writing or by another method clearly agreed with us, and where required have paid any deposit. We may at our discretion refuse or cancel a booking if we reasonably believe that we cannot safely or lawfully perform the Services, or if you fail to meet any payment or pre-condition we have specified.
It is your responsibility to ensure that all details on the quotation and confirmation, including addresses, dates, access details and contact names, are correct. Any changes must be notified to us as soon as possible. Changes may result in additional charges or, where we cannot accommodate the change, the need to reschedule the booking.
5. Access and Parking
You must ensure that appropriate access and parking are available at all relevant addresses so that we can safely and efficiently load and unload our vehicles. This includes arranging parking permits, suspensions or permissions where required, ensuring that driveways and entrances are clear, and notifying us of any restrictions such as narrow roads, low bridges, internal stairs, lifts or time limits.
We are entitled to charge for additional time, costs or rearranged visits if we are delayed or unable to complete the Services due to inadequate access or parking arrangements that were not disclosed or properly arranged.
6. Your Responsibilities
You agree to:
Ensure that you or an authorised representative is present at all agreed times of collection and delivery to provide access, instructions and approval of the work carried out.
Properly pack, secure and label Goods if you have not requested a packing service, ensuring that fragile items are appropriately protected.
Ensure that all Goods to be moved are ready for collection at the agreed time and are clearly separated from any items that are not to be moved.
Disconnect all appliances and equipment before removal unless otherwise agreed, and ensure that washing machines, refrigerators and similar appliances are empty and prepared for transport.
Comply with all relevant legal and safety requirements, and provide us with all information we reasonably require to perform the Services safely and lawfully.
7. Goods We Will Not Handle
We are not obliged to handle, pack, move or store certain items, including but not limited to:
Explosives, flammable substances, gases, firearms or ammunition.
Illegal items or substances.
Waste, hazardous or toxic materials, including asbestos and chemicals.
Perishable goods, plants or animals, unless specifically agreed in writing.
Items of exceptional value such as jewellery, cash, important documents, artworks or antiques unless you have declared them and we have agreed in writing to handle them.
If we discover such items without prior agreement, we may refuse to move them, may remove them from our vehicles, or may arrange for their return at your cost. We accept no liability for any such prohibited or undeclared items.
8. Payments and Charges
Unless stated otherwise in our quotation or confirmation, payment of any required deposit is due at the time of booking, and payment of the balance is due before or on completion of the Services.
We accept the payment methods stated in our quotation or on our invoices. All prices are in pounds sterling and may be subject to applicable taxes.
Additional charges may apply where:
The Services take longer than anticipated due to delays not caused by us.
Additional Goods or locations are added to the job.
We are required to carry out additional packing, dismantling, assembly or clearance work.
Access difficulties, restrictions or parking problems cause extra time, manpower or equipment to be used.
If payment is not received when due, we may charge interest on overdue amounts, suspend or cancel further work, and retain Goods under a lien until payment is made in full, including any storage or handling costs incurred as a result.
9. Cancellations and Changes
You may cancel or change your booking by giving us notice in writing or by any method we agree to accept for that purpose. The following will normally apply unless otherwise stated in your quotation or confirmation.
If you cancel more than seven days before the scheduled date, any deposit may be refunded or transferred at our discretion, less any reasonable administrative or unrecoverable costs.
If you cancel within seven days of the scheduled date, we may retain all or part of the deposit and may charge a cancellation fee reflecting the time and resources reserved for your booking.
If you cancel on the actual day of the Services or once our staff have already been dispatched, we reserve the right to charge up to the full quoted amount.
If we need to cancel or reschedule your booking due to circumstances beyond our reasonable control, such as severe weather, vehicle breakdown, staff illness, accidents or legal restrictions, we will notify you as soon as reasonably possible and offer an alternative date or a refund of any amounts paid for Services not provided. We will not be liable for any consequential losses resulting from such cancellation or rescheduling.
10. Liability and Limitations
We will carry out the Services with reasonable care and skill. Our liability for loss of or damage to Goods, or for any other loss arising from our Services, is subject to the limitations set out in this clause.
We will not be liable for any loss or damage arising from:
Inadequate packing by you or a third party other than us.
Normal wear and tear, or minor cosmetic damage, particularly to furniture or surfaces that are already worn or fragile.
Pre-existing defects, vulnerabilities or inherent vice in the Goods.
Damage to furniture that was dismantled or assembled by you or a third party.
Loss or damage not notified to us in writing within a reasonable period, which will normally be no later than seven days from completion of the Services unless there is a good reason for delay.
Loss of data or digital content from computers, devices or electronic equipment.
Indirect or consequential losses such as loss of profit, loss of opportunity, or emotional distress.
Our total liability for loss of or damage to Goods shall not exceed a reasonable replacement or repair cost, subject to any monetary limits notified to you in our quotation or confirmation, and taking into account the age and condition of the items. You are responsible for arranging any additional insurance that you consider necessary for higher-value items.
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.
11. Time Limits and Delays
We will use reasonable efforts to carry out the Services within the estimated time and on the agreed date, but any times stated are estimates only and are not guaranteed unless expressly confirmed as such in writing. We will not be liable for delay or failure to perform our obligations if such delay or failure results from events or circumstances beyond our reasonable control, including traffic conditions, accidents, breakdowns, extreme weather, strikes, road closures or other disruptions.
12. Waste and Disposal Regulations
Where we agree to remove waste, unwanted items or materials, we will do so in accordance with applicable waste and environmental regulations. We will only carry and dispose of waste that we are legally permitted and appropriately equipped to handle.
You must accurately describe any waste or items for disposal and inform us of any materials that may be hazardous or require special treatment. If we discover waste that falls into a category we are not licensed or able to carry, we may refuse to collect it or may arrange specialist services at additional cost, subject to your agreement.
We may charge additional fees where disposal costs are higher than expected, where items are heavier, bulkier or more difficult to remove than described, or where access to the items is restricted. All waste will be taken to appropriate facilities such as licensed waste transfer stations or recycling centres in compliance with applicable law.
13. Insurance
We maintain insurance appropriate to our operations. However, our insurance may be subject to limits, conditions and exclusions. You are responsible for assessing whether you require additional cover for specific items or for higher overall values, and for arranging such cover with your own insurer if needed. We may at your request provide general information about the type of cover we hold, but this does not constitute insurance advice.
14. Complaints
If you are dissatisfied with any part of our Services, you should notify a member of our team as soon as possible so that we have an opportunity to address the issue. If the matter is not resolved at the time, you should submit a written complaint as soon as reasonably practicable, providing your name, contact details, job reference, and a clear description of the issue. We will investigate and respond within a reasonable timeframe. Making a complaint does not remove your obligation to pay any undisputed amounts owed for Services provided.
15. Data Protection and Privacy
We collect and use personal information such as names, addresses and contact details in order to provide and manage our Services, process payments, handle bookings and respond to enquiries and complaints. We handle such information in accordance with applicable data protection laws and only retain it for as long as necessary for the purposes for which it was collected or as required by law. We may share your information with our staff, contractors and service providers where this is necessary to deliver the Services, but we do not sell personal data to third parties.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
17. General Provisions
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable, and the remaining provisions shall remain in full force and effect.
No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy, and no single or partial exercise of any such right or remedy shall prevent any further exercise of it or any other right or remedy.
These Terms and Conditions, together with any written quotation or confirmation, constitute the entire agreement between you and us in relation to the Services and supersede any prior discussions, correspondence or arrangements. Any variation to these Terms and Conditions must be agreed in writing by an authorised representative of Ham Removals.
